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Terms & Conditions

Odyssey Travel – Terms & Conditions

Effective Date: July 27, 2026

Welcome to Odyssey Travel. We appreciate the opportunity to assist you in planning your travel experience. Please read these Terms & Conditions carefully. By requesting a quote, making a reservation, or submitting payment, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

1. Agency Relationship

Odyssey Travel acts solely as an independent travel advisor and agent for airlines, hotels, cruise lines, tour operators, transportation providers, travel insurance companies, and other travel suppliers. We do not own, operate, or control these suppliers and are not responsible for their acts, omissions, financial condition, scheduling changes, or failure to provide services.

2. Reservations and Pricing

All prices are subject to availability and may change without notice until a reservation is confirmed and any required deposit has been received.

Quoted prices are based on information provided by travel suppliers and may be affected by changes in airfare, fuel surcharges, taxes, government fees, currency exchange rates, or supplier pricing.

3. Deposits and Final Payment

A deposit may be required to confirm your reservation. Deposit requirements vary by supplier.

Final payment deadlines are established by the travel supplier. Failure to make payment by the required due date may result in cancellation of your reservation and forfeiture of deposits or other payments.

Payments made to Odyssey Travel authorize us to process those funds with the applicable travel supplier.

4. Cancellations and Refunds

Cancellation policies vary by supplier.

Any cancellation penalties, supplier fees, airline restrictions, or non-refundable deposits are determined solely by the travel supplier.

Refunds, when permitted, are subject to the supplier's policies and processing times.

Agency service fees, planning fees, consultation fees, and ticketing fees may be non-refundable unless otherwise stated in writing.

5. Travel Insurance

Odyssey Travel strongly recommends purchasing comprehensive travel insurance to protect your investment against unexpected events, including trip cancellation, interruption, medical emergencies, delays, lost baggage, and other unforeseen circumstances.

Your decision to decline travel insurance is made at your own risk.

6. Travel Documents

Travelers are responsible for ensuring they possess valid passports, visas, vaccination records, REAL ID documentation (when applicable), and any other required travel documents.

Many countries require passports to remain valid for at least six months beyond the date of return.

Odyssey Travel is not responsible for denied boarding or entry resulting from insufficient documentation.

7. Health Requirements

Travelers are responsible for complying with all health, vaccination, testing, and entry requirements imposed by destinations, airlines, cruise lines, or government authorities.

Requirements may change without notice.

8. Airline Policies

Airlines may change schedules, aircraft, routes, seat assignments, baggage policies, or fares at any time.

Seat assignments are never guaranteed unless confirmed directly by the airline.

Odyssey Travel is not responsible for airline schedule changes, delays, cancellations, overbooking, or operational decisions.

9. Supplier Changes

Hotels, cruise lines, tour operators, and other travel suppliers may modify itineraries, accommodations, excursions, transportation, or included services without prior notice.

Such changes are outside the control of Odyssey Travel.

10. Force Majeure

Odyssey Travel shall not be liable for delays, cancellations, losses, injuries, or expenses resulting from circumstances beyond our reasonable control, including but not limited to:

  • Weather events

  • Natural disasters

  • Wildfires

  • Volcanic activity

  • Pandemics or epidemics

  • Government actions

  • Political unrest

  • Terrorism

  • Labor strikes

  • Mechanical failures

  • Airline operational disruptions

  • Civil disturbances

  • Other force majeure events

11. Client Responsibilities

Travelers are responsible for:

  • Reviewing all confirmations immediately upon receipt

  • Verifying traveler names exactly match government-issued identification

  • Meeting payment deadlines

  • Obtaining required travel documentation

  • Arriving at airports, train stations, ports, and tours on time

  • Understanding supplier-specific policies

Any errors should be reported to Odyssey Travel promptly.

12. Special Requests

Special requests, including dietary needs, accessibility accommodations, bedding preferences, adjoining rooms, celebrations, or seating requests, are forwarded to suppliers but cannot be guaranteed.

13. Passports, Visas, and Entry Requirements

Entry requirements differ by destination and may change without notice.

It is the traveler's responsibility to verify current entry requirements with the appropriate government authorities before departure.

14. Limitation of Liability

Odyssey Travel shall not be liable for injury, death, loss, damage, accident, delay, inconvenience, emotional distress, or additional expense arising from acts or omissions of travel suppliers or events beyond our control.

To the fullest extent permitted by law, Odyssey Travel's liability, if any, shall not exceed the amount of service fees paid directly to Odyssey Travel.

15. Electronic Communications

By communicating with Odyssey Travel electronically, including by email or text message, you consent to receive travel documents, invoices, confirmations, notices, and other communications electronically.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

Any disputes arising from these Terms & Conditions shall be resolved in the appropriate state or federal courts located within Massachusetts.

17. Acceptance of Terms

By requesting travel planning services, submitting payment, or confirming a reservation through Odyssey Travel, you acknowledge that you have read, understand, and agree to these Terms & Conditions.


Odyssey Travel

Luxury Travel Planning • Custom Itineraries • Cruises • Tours • Escorted Vacations • Independent Travel

Every Journey Becomes an Odyssey.